AskWhiz (“we”, “our”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information about you when you use our service.
Information We Collect
We collect the following categories of personal data:
- Account information — your name and email address, collected via Clerk during sign-up and authentication.
- Phone number — collected via Twilio Verify when you verify your phone for WhatsApp bot access.
- Payment information — processed by Stripe. AskWhiz does not store payment card details directly.
- Usage data — anonymous analytics data collected via Google Analytics 4 only when you grant analytics consent.
- WhatsApp messages — messages sent to and received from your subscribed bots, processed by our AI systems to generate responses.
How We Use Your Information
- To create and manage your account
- To process subscription payments
- To deliver WhatsApp bot services you have subscribed to
- To verify your phone number and identity
- To generate AI-powered responses through our WhatsApp bots
- To improve and understand usage of our platform (with consent)
- To comply with legal obligations
Data Sharing
We do not sell your personal data. We share data only with the third-party services necessary to deliver AskWhiz:
- Clerk — authentication and user management
- Stripe — subscription billing and payment processing
- Twilio — SMS phone verification
- Meta (WhatsApp) — WhatsApp Cloud API for bot message delivery
- RAGFlow — AI-powered document processing and knowledge retrieval
- Google Analytics 4 via Google Tag Manager — anonymous usage analytics (consent required)
Each of these providers operates under their own privacy policy and is subject to applicable data protection laws.
Your Rights (GDPR)
If you are based in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data (“right to be forgotten”)
- Right to restriction — object to or restrict certain processing of your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to withdraw consent — withdraw consent at any time where processing is consent-based (e.g., analytics)
To exercise any of these rights, contact us at privacy@askwhiz.io. We will respond within 30 days.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. When you close your account, we delete or anonymise your personal data within 90 days, unless we are required by law to retain it for longer.
WhatsApp message logs are retained for operational and debugging purposes for as long as your account is active. Logs are deleted when your account is closed.
Contact Us
For privacy-related inquiries, to exercise your rights, or to raise a concern, contact our data controller at:
Email: privacy@askwhiz.io
If you are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.