ITW Food Equipment Group 24

What does ITW Food Equipment Group 24 mean?

The machine could not detect a USB drive when one was expected, typically during a data transfer or configuration task. This is usually because the USB drive is not properly configured or the directory path it is looking for is incorrect, rather than a problem with the dishwasher's core functions.

Symptoms

• Error code 24 shown on the display
• USB drive not recognized by the machine
• Data transfer or configuration task fails
• Display prompts for a USB drive

Common causes

• USB drive not properly configured
• Incorrect directory path on the USB drive
• Incompatible or faulty USB drive
• Poor USB connection

Diagnostic steps

1. 01

   Check the USB configuration

   Confirm the USB drive is properly configured for use with the machine.

2. 02

   Verify the directory path

   Check that the directory path on the USB drive is correct for what the machine expects.

3. 03

   Reseat or try another drive

   Remove and reinsert the USB drive, or try a known-good drive that is correctly formatted.

4. 04

   Call Hobart Service if needed

   If the drive still is not detected, contact Hobart Service at 1-888-4HOBART.

When to call a professional

Code 24 is usually resolved by correctly configuring the USB drive and its directory path. Contact Hobart Service at 1-888-4HOBART if the machine still will not detect a properly prepared drive, since a recurring failure may indicate a USB port or control fault that an authorized technician should investigate rather than the drive itself.