Follett DRIP TRAY Error Code

What does Follett DRIP TRAY mean?

On 7 and 15 Series ice and water dispensers, the Drip tray LED is a red indicator that the drip tray is full. It alerts the operator to empty the tray before overflow. It is reported in the unit's LED Indicator Description as a fault-attention indicator distinct from the green normal-status lights and the other red alarms such as Water leak and High amps.

Symptoms

• Red Drip tray LED illuminated on the user interface.
• Water accumulated in the drip tray approaching capacity.
• Possible drip-tray overflow if not emptied.
• No effect on ice production beyond the indicator itself.

Common causes

• Drip tray has filled with dispensed or melt water.
• Drip tray drain (if equipped) restricted or not connected.
• High dispensing activity filling the tray faster than expected.
• Drip-tray sensor fault if the tray is not actually full.

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Diagnostic steps

1. Empty the drip tray

   Remove and empty the drip tray, since the red Drip tray LED indicates the tray is full per the LED Indicator Description.

2. Check the optional drain kit

   If the unit has the optional Drip Tray Drain Kit, verify it is connected and draining so the tray does not refill immediately.

3. Confirm the indicator clears

   After emptying, confirm the Drip tray LED clears; if it stays on with an empty tray, suspect the tray sensor.

4. Inspect the sensor if needed

   If the LED remains lit with the tray empty, have the drip-tray full-sensing checked, as the indicator is reading a full condition that is not present.

When to call a professional

Emptying the drip tray is routine operator maintenance and needs no technician. Call a Follett-authorized technician only if the Drip tray LED stays lit after the tray is emptied, which points to the tray sensor, or if the optional drain kit is malfunctioning. Internal access for sensor work should follow the manual's procedure, and only qualified technicians should service beyond routine cleaning, as the manual states.